Our Service
A wide range of services to meet our customers' needs.
Dolphin Pack offers a wide range of additional services to complement the design and development of packaging machinery. These services are provided by our skilled technicians and are tailored to meet and exceed each customer’s unique requirements.
Our Process
Project Implementation Process
Installation and Start up
Only the best result at every step of the way
Installation and start-up of the machinery is a critical part of our job. We use our industry leading expertise and know-how to offer you a professional, reliable service.
Before being installed at the customer’s facility the machinery is accurately tested so that customer requirements are confirmed before the equipment leaves our facility.
Installations and start-ups are planned in detail by our team. Skilled mechanics, electricians, and engineers are sent to the customer’s facility to assemble and start-up the equipment with the utmost care. Thanks to years of experience, Dolphin Pack is able to install and start-up machinery rapidly.
After installation, our technicians provide the customer with specific training onsite to ensure the operators use the machines safely and efficiently. The focus of our training is both on machine usage, maintenance operation, and safety regulations.
After-sales Support up
Our support does not end with the delivery of the machinery.
At Dolphin Pack, we are committed to deliver on our promise to provide value to our customers and create long-lasting relationships with them to guarantee their satisfaction. For this reason, we support you with
- Rapid and precise technical intervention: our skilled and knowledgeable technicians are sent at customer’s facility in case of damages or malfunction. Our aim is to provide customers with rapid support in order to reduce unnecessary stops in production. If it is not possible to immediately reach the customer facility due to “force majeure”, Dolphin Pack provides the customer with real time assistance by using such systems as Augmented Reality software and other media to provide remote assistance.
- Remote assistance: our machinery is equipped with routers for the remote connection which facilitates the detection and resolution of any malfunctions.
- Augmented Reality Systems: Dolphin Pack uses AR software in order to eliminate distance barriers between our technicians and the customers. AR software helps save time in the detection of any malfunctioning. As a result, stops in production are reduced.
- Maintenance intervention: maintenance is crucial for the efficiency of machinery. For this reason, you should rely on our skilled and professional technicians for every intervention
- Spare parts: Dolphin Pack supplies customers with spare parts at every stage of the machinery lifecycle. At the purchase, machinery is sold with some of the most critical spare parts for its functioning so that customers can replace them quickly. Dolphin Pack constantly works to provide customers with quick supply and shipment worldwide.
REQUEST CONSULTING
If you need personalized advice to determine which line or machine is best suited to package your company’s products, simply fill out the form below with your details. We’ll get in touch with you as soon as possible to provide tailored recommendations based on your specific needs.
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